Privacy Policy

Privacy Policy for Solyn (www.solyn.co.uk)

Last updated: May 20, 2025

This Privacy Policy describes how Solyn ("we," "us," or "our") collects, uses, and discloses your personal information when you visit and use our website, www.solyn.co.uk (the "Website").

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. What Information Do We Collect?

We may collect various types of information from and about users of our Website, including:

• Personal Information you provide to us directly: 
  • Contact Information: Name, email address, postal address, phone number, when you contact us through forms, subscribe to newsletters, or create an account.
  • Account Information: Username, password, and other information necessary to set up and maintain your account with us.
  • Order Information: Details about products or services you purchase from us, including billing and shipping information.
  • Communications: Any information you provide when you communicate with us, such as customer service inquiries, feedback, or survey responses.
• Information collected automatically: 
  • Usage Data: Information about how you access and use the Website, such as your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
  • Device Information: Information about the device you use to access the Website, including hardware model, unique device identifiers, and mobile network information.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information. You can manage your cookie preferences through your browser settings. For more information, please see our "Cookie Policy" section below.

2. How Do We Use Your Information?

We use the information we collect for various purposes, including:

• To provide and maintain our Website: Ensuring the Website functions correctly and is accessible to you.
• To process your orders and provide services: Fulfilling your purchases, managing your account, and delivering products or services.
• To communicate with you: Responding to your inquiries, sending you updates about your orders, and providing customer support.
• To send you marketing communications: With your consent, sending you newsletters, promotional offers, and information about our products or services that may be of interest to you. You can opt-out of these communications at any time.
• To personalize your experience: Tailoring the content and offers you see on our Website based on your preferences.
• To improve our Website and services: Analyzing usage patterns, conducting research, and developing new features and functionalities.
• To ensure security and prevent fraud: Protecting our Website, our users, and our business from unauthorized access, fraud, and other illegal activities.
• To comply with legal obligations: Meeting our legal and regulatory requirements.

3. What is Our Legal Basis for Processing Your Information?

Under GDPR, we must have a legal basis to process your personal information. Our legal bases include:

• Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party (e.g., processing your order).
• Legitimate interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our Website, preventing fraud). We will always balance our legitimate interests against your rights.
• Consent: Where you have given clear consent for us to process your personal information for a specific purpose (e.g., sending you marketing communications). You have the right to withdraw your consent at any time.
• Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax and accounting requirements).

4. How Do We Share Your Information?

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, analytics, marketing, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Partners: In some cases, we may collaborate with business partners to offer joint products or services. If we share your information with such partners, we will inform you beforehand.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other corporate transaction involving all or part of our business.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as:

• Transferring to countries deemed to provide an adequate level of data protection by the European Commission or UK government.
• Using Standard Contractual Clauses (SCCs) approved by the European Commission or UK Information Commissioner's Office (ICO).

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, accounting, or reporting requirements).

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure ("the right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• The right to complain to a supervisory authority: If you believe we have not complied with data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.

8. Cookies Policy

Our Website uses cookies and similar tracking technologies to enhance your Browse experience, analyse site usage, and for marketing purposes.

• What are cookies? Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
• How we use cookies: We use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device for a longer period) for various purposes, including: 
  • Essential cookies: Necessary for the Website to function correctly (e.g., remembering items in your shopping cart).
  • Analytical/performance cookies: To understand how visitors interact with our Website, which helps us improve its functionality and user experience.
  • Functionality cookies: To remember your preferences and choices (e.g., language selection).
  • Targeting/advertising cookies: To deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.
• Your cookie choices: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

9. Security of Your Information

We have implemented appropriate technical and organisational security measures designed to protect your personal information from accidental loss, unauthorised access, use, alteration, and disclosure. These measures include:

• [Examples: SSL encryption for data in transit, access controls, regular security audits, firewalls, data minimisation, pseudonymisation]

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.